Terms of service

Welcome to Aurelius Urns. By accessing or using our website, you agree to comply with the following Terms of Service. Please read them carefully before using our services.

1. General Use

By using this website, you confirm that:

  • You are at least 18 years old or using the site under parental supervision.
  • The information you provide is accurate and complete.
  • You will not use the website for unlawful or fraudulent activities.

We reserve the right to refuse service or cancel orders at our discretion.

2. Products & Customization

Aurelius Urns specializes in memorial and cremation urn products. Due to the personalized nature of many items:

  • Customized or engraved products may not be eligible for return or exchange unless damaged or defective.
  • Product colors, finishes, and engraving appearance may vary slightly due to screen settings and handcrafted processes.

We make every effort to ensure accurate product descriptions and images.

3. Pricing & Payments

All prices displayed on the website are subject to change without prior notice.

We accept secure payments through trusted payment gateways. Orders will only be processed after successful payment authorization.

In case of pricing errors or technical issues, we reserve the right to cancel or refuse orders.

4. Shipping & Delivery

We aim to process and dispatch orders promptly. Delivery timelines may vary depending on:

  • Product customization
  • Shipping destination
  • Courier delays or external factors

Customers are responsible for providing accurate shipping details. Aurelius Urns is not liable for delays caused by incorrect addresses or customs procedures.

5. Returns & Damaged Items

If your order arrives damaged or defective:

  • Contact us within 24–48 hours of delivery
  • Provide clear photos/videos of the issue
  • Include your order number

Approved claims may qualify for replacement or refund.

Customized products generally cannot be returned unless there is a manufacturing defect or shipping damage.

6. Intellectual Property

All content on this website, including:

  • Logos
  • Product images
  • Designs
  • Text
  • Graphics
  • Branding

is the property of Aurelius Urns and may not be copied, reproduced, or used without written permission.

7. Limitation of Liability

Aurelius Urns shall not be held liable for:

  • Indirect or incidental damages
  • Delayed deliveries caused by third parties
  • Website interruptions or technical issues
  • Misuse of products after delivery

Our total liability shall never exceed the amount paid for the purchased product.

8. Privacy

Your use of this website is also governed by our Privacy Policy. By using the site, you consent to the collection and use of information as described in that policy.

9. Changes to Terms

We may update these Terms of Service at any time without prior notice. Updated terms will become effective immediately upon posting on this page.

Continued use of the website indicates acceptance of the revised terms.

10. Contact Information

For questions regarding these Terms of Service, please contact:

Aurelius Urns

Email: info@aureliusurns.com
Website: https://aureliusurns.com