Shipping policy

At Aurelius Urns, we understand the importance of timely and respectful delivery during sensitive moments. We are committed to ensuring your order arrives safely, securely, and as quickly as possible.

Order Processing

  • Orders are typically processed within 1–3 business days.
  • Personalized or engraved urns may require additional processing time.
  • Orders placed on weekends or holidays will be processed on the next business day.

Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Timeframes

Estimated delivery times may vary depending on your location and shipping method:

  • Domestic Shipping: 3–7 business days
  • International Shipping: 7–21 business days

Please note that shipping times are estimates and may be affected by:

  • Weather conditions
  • Customs clearance
  • Courier delays
  • Peak holiday seasons

Shipping Charges

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Product size and weight
  • Shipping method selected

Any applicable customs duties or import taxes for international orders are the responsibility of the customer.

Personalized & Custom Orders

Custom engraved or personalized products may take additional production time before shipment.

We carefully review all customization details before processing to ensure accuracy and quality.

Tracking Information

Once your order has shipped, tracking details will be sent to your registered email address.

If you do not receive tracking information within the expected processing timeframe, please contact our support team.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Aurelius Urns is not responsible for:

  • Delays caused by incorrect addresses
  • Lost packages due to incomplete shipping information
  • Additional shipping charges caused by address corrections

If you notice an error in your shipping details, contact us immediately before your order is dispatched.

Damaged or Lost Packages

If your package arrives damaged:

  • Contact us within 24–48 hours of delivery
  • Provide photos of the damaged packaging and product
  • Include your order number

We will review the issue and work toward a replacement or suitable resolution.

If a shipment appears lost in transit, we will assist in coordinating with the shipping carrier.

International Shipping

International customers are responsible for:

  • Customs duties
  • Import taxes
  • Local handling fees

Delivery timelines for international shipments may vary depending on customs processing in the destination country.

Delivery Delays

While we strive for timely delivery, Aurelius Urns cannot guarantee delivery dates due to circumstances beyond our control, including:

  • Carrier delays
  • Natural disasters
  • Customs inspections
  • High shipping volume periods

We appreciate your patience and understanding.

Contact Us

For any shipping-related questions or assistance, please contact:

Email: info@aureliusurns.com
Website: https://aureliusurns.com