Privacy policy

Welcome to Aurelius Urns.

At Aurelius Urns, we value your privacy and are committed to protecting your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Order details and purchase history
  • Custom engraving or personalization details

Technical Information

  • IP address
  • Browser type and device information
  • Website activity and browsing behavior
  • Cookies and analytics data

Communication Information

  • Messages sent through contact forms
  • Customer service conversations
  • Reviews, testimonials, or feedback submissions

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Personalize memorial products and engraving services
  • Send order confirmations and shipping updates
  • Improve our website and customer experience
  • Prevent fraud and maintain website security
  • Comply with legal and financial obligations
  • Send promotional emails or newsletters (only if you opt in)

3. Payment Security

All payments made through Aurelius Urns are processed using secure encrypted payment gateways. We do not store full credit card or debit card information on our servers.

We work with trusted third-party payment providers to ensure your transactions remain safe and protected.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve website performance
  • Deliver relevant advertising

You can disable cookies through your browser settings, though some features of the website may not function properly.

5. Sharing of Information

We respect your privacy and do not sell or rent your personal information to third parties.

We may share limited information only with trusted service providers, including:

  • Shipping and delivery partners
  • Payment processors
  • Website hosting providers
  • Marketing and analytics platforms
  • Legal authorities when required by law

All third-party partners are required to maintain the confidentiality and security of your information.

6. Data Retention

We retain personal information only as long as necessary to:

  • Complete transactions and fulfill orders
  • Maintain customer service records
  • Meet legal, tax, and accounting requirements
  • Resolve disputes or enforce policies

When information is no longer required, it is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw marketing consent
  • Object to certain processing activities
  • Request a copy of your stored data

To exercise these rights, please contact us using the details below.

8. Email Marketing

If you subscribe to our newsletter or promotional emails, we may occasionally send updates about:

  • New memorial collections
  • Special offers
  • Educational content
  • Company news

You can unsubscribe at any time using the unsubscribe link included in our emails.

9. Children’s Privacy

Aurelius Urns does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been submitted, we will promptly remove it.

10. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your information from:

  • Unauthorized access
  • Data loss
  • Misuse
  • Disclosure or alteration

While we strive to protect your data, no internet transmission or storage system can be guaranteed 100% secure.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

12. International Users

If you access our website from outside our operating country, your information may be transferred and processed in jurisdictions where data protection laws may differ from your local laws.

By using our website, you consent to such transfers where applicable.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: info@aureliusurns.com
Website: https://aureliusurns.com